Terms and conditions
The following General Terms and Conditions represent a legal agreement with binding force between the online store AGE CODE Cosmetics Bulgaria and the user (You) in connection with the services offered by www.agecodecosmetics.com. By browsing the pages, clicking on the objects, or links located on the pages of www.agecodecosmetics.com, you agree, accept, and undertake to comply with these Terms of Service. If you do not agree with them, please do not use our website. If you continue to use our website, it will be deemed that you have accepted these terms of use. Before providing us with personal data, including email address, you will be explicitly asked to accept our General Terms and Conditions of Use.
By accepting our terms, you agree to be bound by the General Terms and Conditions of Use in the version published on our website at the time of your visit. We reserve the right to make changes at any time to our website and our Terms of Use by posting them on our platform without further notice. Material changes will be additionally communicated in an appropriate manner. Please remember to regularly review the general terms and conditions, as your access to and use of our platform will be considered as your acceptance of the Terms of Use in the version published on our website at the time of your visit.
1. User Information
User information in accordance with Art. 47, para. 1 of the Personal Data Protection Act:
1.1. The basic characteristics of each product are described on the respective product page and are true and accurate according to the information we have.
1.2. Registered office and management address of the online store: Burgas 8000, "ADAM MITZKEVICH" Str. No. 5, contact phone - 0882161715.
1.3. The contact phone for AGE CODE COSMETICS does not charge fees for calls, except those charged by your mobile operator.
1.4. The final price of the goods is stated on the product presentation page, immediately next to the product name in Bulgarian levs, unless the customer has chosen another currency from the currency conversion menu.
1.5. The value of shipping costs is included in the price of the goods. Return costs are borne by the customer.
2. Payment, Delivery, and Performance Terms
2.1. AGE CODE COSMETICS offers several convenient payment methods: cash on delivery, with Visa, Mastercard, and Maestro cards, PayPal, and by bank transfer or through deferred payment through TBI BANK.
2.2. AGE CODE COSMETICS does not charge additional fees for payments with bank cards, via PayPal, or by bank transfer. Such fees may only be charged by the user's bank and depend entirely on the terms of use of the bank cards, which the user has agreed with their bank. AGE CODE COSMETICS is not responsible and is not obliged to refund any amount taken in the form of a transaction fee.
2.3. After placing an order, you will receive an email from us confirming receipt and registration of your order. This means that your order has been accepted and will be processed after payment or at the earliest opportunity if cash on delivery is selected as the payment method.
2.4. The processing of ordered goods is carried out within 1 to 4 working days from the date of the order. The delivery time is 1-2 working days after dispatch for deliveries to major cities in Bulgaria. For small towns in the country, delivery is made according to the courier's delivery schedule for the locality.
The delivery time for international orders is between 5 and 30 working days depending on the receiving country and the chosen delivery service.
2.5. The processing time depends on the availability of the products and the size of the order.
2.6. Depending on the value of the products added to your order, a delivery fee may be charged as indicated in the applicable Delivery Information. In these cases, before completing your order on our website, the exact delivery fee will be indicated, as well as the total value of your order, including the price of the ordered products and their delivery cost. By entering into the distance contract and finalizing the order, you provide your explicit consent to pay the total value of the contract, including any delivery fees, if applicable, at the size indicated upon conclusion of the contract.
2.7. After dispatching the prepared order within these deadlines, AGE CODE COSMETICS is not responsible for any additional delays due to adverse weather conditions, national holidays, and other external factors beyond our control.
2.8. We deliver the products for which you have placed an order through a courier company chosen by us. We deliver to the address you have provided us. We are not responsible if the address is incorrect or incomplete.
2.9. We reserve the right to terminate the delivery contract without liability for damages by unilateral notice in the following cases:
- The data provided by you is incomplete or incorrect;
- Non-compliance on your part with our General Terms and Conditions (except in cases of minor non-compliance);
- Your activity on the website causes or may cause any kind of harm to us;
- You have been our incorrect customer in the past and have not collected your shipments from the courier.
3, Statutory Right of Withdrawal
3.1. Withdrawal Period
You have the statutory right to withdraw from an order or contract within 14 days without any reason. To comply with the withdrawal period, it is sufficient to send a withdrawal message before the withdrawal period expires. The withdrawal period will expire 14 days after:
- The date of delivery, which means the date you or a third party specified by you (other than the courier) received and physically possessed the product;
or
- In the case of multiple products ordered in one order and delivered separately: (i) the date you or a third party specified by you received and physically possessed the last product, or (ii) the date we inform you that we cannot deliver the remaining ordered products.
3.2. Exercise of the Right of Withdrawal
You must inform AGE CODE COSMETICS of your decision to withdraw by an unequivocal statement. Specifically, you may use a letter or email.
3.3. Exceptions
You do not have the right to withdraw from the products ordered in the following cases: (i) products that may deteriorate or have a short shelf life; (ii) products that cannot be returned due to health or hygiene reasons and have been unsealed after delivery.
3.4. Consequences of Withdrawal
3.4.1. Refund of Paid Amounts: We will refund all payments received from you in connection with the returned product (except for the expenses described in the following sentences and the return costs), no later than 14 working days from the date we were informed of your withdrawal. We will make such reimbursements by bank transfer to the personal bank account provided by you, opened in the serviced country and in the currency in which the amount was paid.
3.4.2. To return the product, it must be:
- In its original condition and packaging; original packaging refers to the product packaging, not AGE CODE COSMETICS' packaging;
and
- Unused, undamaged, and complete.
3.4.3. If the above criteria are not met, unfortunately, we will not be able to accept the returned product, and accordingly, we will not be able to refund the amount paid by you. We reserve the right to request from you the expenses for resending the product back to you.
3.4.4. Product Return: You are obliged to return the products to the return address no later than 14 days from the date you informed us of your withdrawal. The final deadline will be considered met if you send the product before the expiration of the 14-day period. You agree to return the product only by post or courier. You can find the return address (i) on the delivery note attached to the package or (ii) by contacting us.
To exercise your right of withdrawal, you can download the Standard Withdrawal Formfrom the website of the